Delivery delay due to COVID-19
Due to the current global epidemic situation, the delivery may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience again!
We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by region.
If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!
ORDER HANDLE TIME
Most orders will be shipped within 1-5 business days of being placed. In busy times we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you are soon as possible!
*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time
2.Due to the impact of the epidemic, there will be a certain degree of delay in logistics. Please be patient.
3.Shipping Method: UPS, DHL, FedEx, 4PX, China Post
4.Orders will be sent from D-E, Floor 14, Block B, Xuesong Building, Tairan Road 5, Tairan Science & Technology Park, Futian District, Shenzhen, of China
6.Once your order has shipped, you will receive a Shipping Confirmation Email with a shipment tracking number. If you are a registered user, you may also log into your account to review the status of your current and past orders.
Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number that you can use to track your package from our distribution center-right to your front door.
We also record the very tracking number in the account purchase history for registered users.
NOTES: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.
Global Shipping Rates
We offer 3 shipping rate options (see chart below), and free standard shipping for all orders at $199 so fill up that shopping bag! Keep in mind that your shipping is calculated off of your discounted subtotal and does not include tax.
Shipping Method Estimated Delivery Time Price
|*Standard Shipping||$ 9.99||16-20 Business days|
(Orders Over $199.00)
|FREE||16-20 Business days|
|*Express Shipping||$14.99||8-15 Business days|
**For Expedited Shipping: Please note that estimated delivery times are based on business days which are considered Monday-Friday and do not include holidays.
NOT COVERED BY YOUR SHIPPING ZONES
Bhutan, Bosnia & Herzegovina, British Indian Ocean Territory, China, French Southern Territories, Greenland, Heard & McDonald Islands, Hong Kong SAR, India, Macao SAR, South Georgia & South Sandwich Islands, Syria, Turks & Caicos Islands, U.S. Outlying Islands
CUSTOMS DUTY AND IMPORT FEE
Orders will be sent from China.
There won't be any customs or import fees for the US, Australia.
For other European countries and Canada, there might be 10 to 30USD customs fees if you choose Express. Typically, there won't be any customs fees for Standard Post shipping.
We do our best to minimize any customs charges relating to the invoice, but they will vary from country to country and we cannot guarantee what they will be in advance. The customs fees and taxes are the responsibility of the customer. Any packages returned due to the refusal of the customer to pay levied custom fees, customers are responsible for the full order price and shipping costs of the order.
For all other inquiries regarding your order, please contact Customer Service, through our Contact Us page or by phone.
If you have not received your package within the estimated delivery date, you can check your order status online in the account center. If you have any other problem please contact with us.
*We do not offer to ship to every country. If your location is out of range of our distribution, send us an email and we'll do our best to help you.
All delivery time is estimated and ORDRO is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions about your account or need some help, please contact us.
Customer Service Email:email@example.com
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