Warranty Policy

Warranty Policy

Last Updated: June 2026

1-Year Limited Warranty

At ORDRO, we design our products to deliver reliable performance and lasting quality. Every eligible product purchased directly from ORDRO.online is backed by our 12-Month Limited Warranty, giving you added confidence with every purchase.

Quick Summary

  • 🛡 12-Month Limited Warranty

  • 🔧 Free Repair or Replacement for Manufacturing Defects

  • 🌍 Worldwide Warranty Support

  • 📧 Dedicated Customer Service

  • ⚡ Fast Response Within 1 Business Day

Warranty Coverage

This limited warranty covers manufacturing defects in materials or workmanship under normal use during the warranty period.

If a covered defect occurs within 12 months of delivery, ORDRO will, at its discretion:

  • Repair the product using new or refurbished parts;

  • Replace the product with the same model or an equivalent model; or

  • Provide another reasonable solution where repair or replacement is not practical.

Warranty service is provided only after our technical team confirms that the issue is covered under this warranty.

Warranty Period

The warranty period begins on the date your order is delivered.

Unless otherwise specified, the following products are covered by a 12-month limited warranty:

  • Digital Cameras

  • Camcorders

  • Head-Mounted Cameras

  • Pocket Gimbal Cameras

  • Camera Accessories included in official product bundles (where applicable)

Proof of purchase is required for all warranty claims.

What Is Covered

Examples of issues that are generally covered include:

  • Manufacturing defects

  • Hardware failures under normal use

  • Non-functional buttons or controls

  • Charging issues caused by product defects

  • Display or screen failures not caused by external damage

  • Internal electronic failures

What Is Not Covered

This warranty does not cover:

  • Accidental damage

  • Drops, impacts, or crushing

  • Water or liquid damage (unless the product is specifically designed for such use)

  • Fire, flood, lightning, or other natural disasters

  • Normal cosmetic wear and tear

  • Scratches or discoloration

  • Damage caused by misuse, abuse, or improper storage

  • Unauthorized repairs or modifications

  • Damage caused by non-approved accessories or chargers

  • Lost or stolen products

  • Consumable parts such as batteries that naturally degrade over time

  • Products purchased from unauthorized sellers

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please contact our support team before returning your product.

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

  • Your shipping address

Our technical team may provide troubleshooting steps before approving a repair or replacement.

Warranty Service Process

  1. Contact ORDRO Support.

  2. Submit the requested information.

  3. Our technical team reviews your claim.

  4. If approved, you'll receive warranty instructions.

  5. Repair, replacement, or another appropriate solution will be arranged.

Please do not send products back without prior authorization.

Shipping Costs for Warranty Claims

If the issue is confirmed to be covered under this warranty, ORDRO will provide an appropriate warranty solution.

Depending on your location, product type, and the nature of the issue, warranty service may include repair, replacement, replacement parts, or another suitable solution.

Where a return is required, shipping responsibilities will be communicated during the warranty approval process.

Warranty Limitations

This warranty applies only to products purchased directly from ORDRO.online or other authorized ORDRO sales channels.

The warranty is non-transferable and applies only to the original purchaser.

This warranty is limited to the repair or replacement of the product. ORDRO is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product, except where prohibited by applicable law.

Nothing in this Warranty Policy limits any mandatory consumer rights available under applicable laws.

Need Help?

If you have any questions regarding your warranty coverage or need assistance with your product, we're here to help.

Email: service@ordro.online

Response Time: Within 1-2 business day

Our customer support team will be happy to assist you.