Refund & Return Policy

Refund & Return Policy

Last Updated: June 2026

At ORDRO, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled.

30-Day Return Guarantee

We offer a 30-day return policy for most products purchased directly from ORDRO.online.

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, your item must:

  • Be purchased directly from ORDRO.online

  • Be returned within 30 days of delivery

  • Include all original accessories, manuals, cables, batteries, and packaging

  • Not show excessive wear, misuse, or accidental damage

  • Include proof of purchase or order number

Returns requested after 30 days cannot be accepted unless required by applicable consumer protection laws.

How to Start a Return

Starting a return is easy.

  1. Log in to your customer account or open the ORDRO Return Portal.

  2. Submit your return request.

  3. Our team will review your request within 1–2 business days.

  4. If approved, you'll receive return instructions and the appropriate return warehouse address.

  5. Ship your package using a trackable shipping service.

Please do not return products without receiving return authorization first.

Unauthorized returns may be refused.

Return Shipping Costs

If the product has a manufacturing defect

ORDRO will cover all reasonable return shipping costs.

Examples include:

  • Product arrives damaged

  • Wrong item received

  • Product has confirmed manufacturing defects

If you changed your mind

If you simply no longer want the product or ordered the wrong model, you are responsible for:

  • Return shipping costs

  • Any customs or import fees (if applicable)

Original shipping charges are non-refundable.

Opened Products

We understand that customers may need to open and inspect a product.

Opened products may still be returned if they are:

  • Fully functional

  • In good condition

  • Complete with all original accessories and packaging

However, if the returned product shows signs of use that prevent it from being sold as new, ORDRO reserves the right to deduct up to 10% of the purchase price as a restocking and inspection fee.

Examples include:

  • Missing accessories

  • Damaged packaging

  • Noticeable scratches

  • Dirt or excessive wear

  • Missing manuals

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software

  • Products damaged through misuse

  • Products modified or repaired by unauthorized parties

  • Products missing major components

  • Items returned without authorization

Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

Please contact us within 7 days of delivery.

Include:

  • Order number

  • Photos of the shipping carton

  • Photos of the product

  • Description of the issue

We will work quickly to provide a replacement, repair, or refund.

Exchanges

We currently offer exchanges for:

  • Defective products

  • Incorrect items shipped

If you'd like a different model or color, please submit a return first and place a new order.

Refund Processing

Once your returned package arrives, our warehouse will inspect it.

Inspection typically takes:

2–5 business days

If approved, your refund will be issued to your original payment method.

Banks and payment providers may require an additional 5–10 business days before the refund appears in your account.

Order Cancellation

Orders may be canceled before shipment.

If your order has already shipped, please wait until delivery and then submit a return request.

EU Consumer Right of Withdrawal

If you are located in the European Union, you have additional legal rights under applicable consumer protection laws.Click here to log in to your account and initiate a return request.

You may withdraw from your purchase within 14 days of receiving your goods without providing a reason.

To exercise this right:

  • Notify ORDRO within 14 days of delivery.

  • Return the product according to the instructions provided.

  • Return shipping costs are the customer's responsibility unless otherwise required by law.

This legal right exists independently of our 30-Day Return Guarantee.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still need assistance, please contact our support team.

Need Help?

If you have questions regarding returns or refunds, please contact us before returning your order.

Email:service@ordro.online

Our customer support team will be happy to assist you.