FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can you ship to my country?
Yes, we offer worldwide shipping to most countries and For more details（ please click on online chatregions）
How long does delivery take?
All our products are in stock
For most orders in the US and Europe, delivery takes 3–7 business days. Remote areas may take longer.(If you need expedited delivery, please choose express delivery and pay attention to the remarks)
How can I track my order?
You’ll receive a tracking number via email once your order ships. You can track it on your account page or the carrier’s website.
Do you accept returns?
Yes, we offer a 30-day hassle-free return policy. See our Returns Policy for details.
Do your products come with a warranty？
All camera products include a 1-year limited warranty.
What if my product is faulty?
Please contact our customer service with a description and photos. We’ll assist you as soon as possible.
Orders
Below are some of are common questions about orders
How do I place an order?
Simply choose the product you like, click “Add to Cart” or “Buy Now,” and follow the checkout instructions.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and more.（If you have any problems with payment, please feel free to click on the online chat for help）
Can I pay in my local currency?
Our website supports multiple currencies, but the final settlement will be in US dollars (automatically settled according to the international exchange rate)
If you have any problems with payment, please feel free to click on the online chat for help
Are there discounts for bulk orders?
Yes, if you need to purchase in bulk, we can apply for a 10% discount for you. Before placing an order, please click on the online chat and find the customer service to provide you with a discount code.
Product & Tech Support
Below are some common questions about our products
Does the product support live streaming/night vision/stabilization?
Features vary by model. Please refer to the product page for detailed specifications.
If you don't know how to choose the best camera for you, feel free to click Chat for professional advice
Is there a manual or tutorial available?
Yes, click [Support]-[Manuals] on our homepage, and you can find all the manuals.
How do I connect the camera to my phone or computer?
Just connect via USB cable
Please refer to the user manual or contact us for a connection guide.
Others
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
How can I contact you?
You can reach us via ordroshopi2020@gmail.com
Or send us a message in the comment box
We’ll get back to you within48 hours.
Can I become your Distributor or Affiliate Marketing
We welcome partnership inquiries.Distributors please send an email to qw25332077@gmail.com
Affiliate marketing please click this link to apply and submit